My Professional Journey

Starting from my early days as a Front Office Coordinator and Escrow Assistant at Re/Max Gold Coast Realtors, I have always taken pride in being the best employee I could possibly be. Learning from industry leaders at an early age laid a strong foundation for my career.

Over the past 16 years, I have accumulated valuable managerial experience, which has allowed me to develop a diverse skill set and a keen understanding of operational efficiency, team leadership, and client relations. Below, I showcase the various roles and achievements that have shaped my professional path:

My Skills:

  • Unsurpassed Work Ethic: Committed to delivering high-quality results through dedication, reliability, and a strong sense of responsibility in all tasks.

  • Meticulous Eye for Detail: Attentive to details, ensuring accuracy and consistency in all aspects of work, which contributes to overall project success.

  • Business and Operations Management: Extensive experience in overseeing daily operations, driving efficiency, and implementing best practices to optimize business performance.

  • Team Leadership and Development: Strong ability to foster team collaboration, mentorship, and professional growth, ensuring a high-performance culture and achieving collective goals.

  • Cross-Functional Collaboration: Worked cohesively with cross-functional teams, including marketing, finance, and logistics, to align strategies and enhance overall company performance.

  • Performance Monitoring: Established key performance indicators (KPIs) to systematically assess team performance and drive accountability in achieving operational goals.

  • Account Management: Skilled in managing client accounts, ensuring satisfaction, and fostering long-term relationships to drive business growth.

  • Supplier Relationship Management: Expert in building and maintaining strong relationships with suppliers to enhance collaboration and ensure optimal purchasing processes.

  • Customer Experience Enhancement: Focused on improving customer interactions and experiences, ensuring brand loyalty and fostering long-term relationships through tailored solutions.

  • Project Planning and Development: Proficient in coordinating and executing projects from inception to completion, with a focus on meeting deadlines and achieving strategic goals.

  • Budget Development and Management: Experienced in creating and managing budgets, ensuring financial sustainability and alignment with strategic objectives.

  • Demand Forecasting: Proficient in forecasting market demand to inform inventory and purchasing decisions, optimizing supply chain efficiency.

  • Website Management: Managed website content and updates, ensuring that information is current, engaging, and in line with marketing strategies to enhance user experience.

Job History:

Director of Purchasing Operations | Prime Time Direct | 09/2016 - 01/2025

Prime Time Direct was a leading grocery Fulfillment by Amazon (FBA) store that my partners and I built from the ground up. Through a strong focus on customer satisfaction and operational efficiency, we successfully established the brand as a top seller in the competitive online marketplace.

  • Developed and implemented purchasing policies and procedures to enhance operational efficiency.

  • Conducted accurate demand forecasting and managed inventory levels to prevent shortages for over 500 SKUs

  • Oversaw the implementation of systems for streamlining procurement activities, utilizing software such as NetSuite, Skubana, Finale, and InventoryLab.

  • Cultivated strong relationships with vendors and ensured accurate management of financial transactions and documentation.

  • Over eight years of expertise using Amazon Seller Central.

  • Adapted to and excelled in remote working conditions starting from May 2017.

Office Manager | Green Hippo Recycling Rewards | 07/2013 - 08/2016

Green Hippo Recycling Rewards was an innovative e-Waste Collections Program dedicated to sustainability and responsible recycling. My time there provided some of the most rewarding years of my career, where I not only contributed to meaningful environmental initiatives but also enjoyed a collaborative and dynamic work environment.

  • Collaborated with management on strategic planning initiatives and enhanced organizational workflows and processes.

  • Overhauled accounts receivable and payable workflows and administered payroll while maintaining accurate employee records.

  • Assisted in recruiting, onboarding, and training new employees, and developed and implemented office policies and procedures.

  • Responded to customer inquiries through various channels.

  • Designed effective website layouts to boost visitor participation.

Sales Manager | Ticketbust.com | 11/2009 - 07/2013

Ticketbust.com is dedicated to helping individuals contest traffic tickets through the Trial by Declaration process. I rapidly advanced through various roles at Ticketbust.com, starting as a Receptionist and moving through Sales to become the company’s first Sales Manager. This journey reflects my commitment to excellence and my ability to adapt in a dynamic environment.

  • Trained, coached, and mentored junior sales personnel, enhancing their effectiveness and success in sales roles.

  • Managed daily operations of the sales department, overseeing staff, and evaluating key performance indicators to drive improvements.

  • Provided technical support for customers when needed, answering questions about product features and capabilities.

  • Developed and implemented sales strategies, contributing to personal annual sales achievements.

Contact Me

Interested in learning more about me? Please fill out the form below, or feel free to email me at kimadunstan@gmail.com. I look forward to hearing from you and exploring potential opportunities!